yXit is our proprietary exit interviewing, reporting and analytics engine that provides the most granular reasons for leaving as stated by employees, during their exit interviews, in the strictest confidence. It also simultaneously captures both positive and negative feedback from exiting employees.
Conversational telephonic exit interviews are conducted by trained behavioural psychologists who are unbiased, non-judgmental and objective.
The focus is on capturing the trigger for leaving and enable organizations to identify the root cause which helps reduce employee attrition. Exit analysis is our core competency and we bring in the required discipline, passion & rigor that is required to maintain process quality. yXit (our proprietary exit interviewing, reporting and analytics engine) provides simple, precise and visually impressive graphical reports without using any complicated math or statistics.
The exit interview reports are easy to read, analyse and interpret and also include recommendations to devise Attrition reduction strategies, thereby help retain employees and reduce attrition rate.
At the start of the activity, a joint workshop is conducted between representatives of the Company & AceNgage to assess:
Assessment of existing processes is to ensure clear understanding of the current process integrity, ownership, adherence and control. The outputs from the current exit interview processes mentioned above are integral to bringing about transformation in the understanding of both the exit and retention processes. AceNgage will recommend changes to the existing exit interview process, if required.
AceNgage has invested significant amount of time money, time, energy to develop our people and technology to deliver consistently the best quality exit interviews, reports and analyses to assist our clients in undertaking precise improvement action plans to improve retention.
AceNgage has conducted over 1, 00, 000 exit interviews with qualified and trained behavioral psychologists to unearth the mystery behind attrition, month on month for our clients. AceNgage assists clients’ employee retention initiatives with help from best practices from our wealth of experiences across clients.
The kind of work AceNgage does, involves handling large amounts of data and MIS. Under ordinary circumstances for clients to do this internally using their valuable HR resources would have resulted in spending inordinate amount of time in MIS type of activities. AceNgage intervention helps HR specialists to bring the focus back into caring for their employees and resolving their issues quickly.
AceNgage counselors, during the exit interviews, uncover not just what caused attrition but also all other relevant feedback around what’s working well and what’s not from all the respondents on the people, process and policy framework governing the employee engagement, satisfaction and retention.
All counsellors are trained Behavioural psychologists. Counsellors go through two weeks of class room and on the job skills training On completion of skills training employees go through mock calls and nesting for two weeks Go No Go evaluation conducted at the end of four weeks.
Dedicated counsellors for each client.
Quality monitoring is done by CQA'S. We also conduct mystery shopping to personally validate the quality of yXit interviews being conducted by our counsellors.
We also periodically conduct CSAT surveys with the interviewees, to measure overal feedback on the Quality of exit interviews conducted.
We are not in the Recruitment business or any activity related to recruitment which may allow use of employee information made available to us. The discussion between an employee and the counselor is treated as privileged information.
All business processes are designed for operations from home. All of our real time work can be rescheduled and be carried out from home/remote locations if the situation demands. Our processes are developed to ensure and deliver high quality service even in cases of denial of premises for a few days at a stretch. Backup is taken on a weekly basis and saved.