The AceNgage Coaching For Manager program (AceCFM) is a combined skills and behavioural coaching program for managers which includes coaching skills. Going beyond the class room training by working with trainees for a period of at least 12 weeks to create the “before and after” transformation. This coaching program runs independent of any other training program companies have for them. This program has been designed based on feedback captured from over 100,000 exit interviews and having understood root causes of factors that cause employee dissatisfaction.
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The AceNgage Coaching For Manager program (AceCFM) is a 1 on 1 coaching program and runs independent of any other training program companies have for them. Its powerful, transformational coaching approach is guaranteed to instill and enhance managerial values in junior managers who undergo coaching for managers program.
Generic class room sessions follow a “one shoe fits all” philosophy. However, since each individual is different, the attributes and behavior for which they need coaching varies from person to person. After having done 100,000 exit interviews and over 300,000 surveys, we understand the need for customization. Our programs are customized to meet each individual’s need for coaching
We provide 360° feedback throughout the program. The customization is based on an initial self appraisal, team members’ feedback and supervisor’s feedback. There is an ongoing assessment and a final 360° assessment to ensure that feedback is being implemented. Scoring and tracking progress is at an individual level
The program is designed for one on one coaching and doesn’t place an unreasonable demand on the time spent by each participant. The focus is on behavioral transformation and hence is monitored on a day to day basis. Participants will need to meet a very high minimum standard for certification for successful course completion
The price for managerial ineffectiveness can be very high and it impacts all facets of business – profitability, service delivery, CSAT and ESAT. With effective managers, ESAT will increase which in turn increases all facets of business. Happy employees = Happy clients
Focus is on correct and regular use of skills and NOT just on theoretical knowledge of skills
Extended engagement over 6 weeks to ensure transformation through rigorous appraisal and feedback process
Delivery of coaching with minimal or no disturbance to daily work schedules
360° involvement to ensure compliance and commitment
A minimum of 4 hours in person over the 6 weeks period and 2 hours a week for six weeks over the phone, mails and the internet
Series of daily, weekly interventions and supervised self appraisals
Scoring and tracking of progress on an individual basis
Validation of demonstration of improvement done through 360° survey of team members and manager at least once during the 3 weeks
Certification of successful completion only upon consistent high performance for at least three weeks continuously and validated by 360° survey results