Leading IT, BPO Services and Consulting Company
Scope & Objectives
Summary of “As Is”
Attrition reduction in Leading IT, BPO Services and Consulting Company
Leading Non Banking Finance Company
Improving Early engagement scores in a Leading Non Banking Finance Company
AceNgage was engaged by a leading Mumbai based IT company to conduct a study of employees who left from a particular department in the last 6 months. The organization was facing serious client dissatisfaction as attrition was high.
AceNgage deployed its trained behavioural psychologists to speak to the sample size of employees provided by the organization. These interviews were conducted over the phone and take around 30 to 40 minutes. As part of the Exit interview the counsellors capture feedback from the employee on the different stages of his/her life cycle and identify the root cause of attrition
Richard (name changed) would never listen to what I had to say. There was no point of having team meetings when he ended up doing only what he felt was right. Whenever I would give my opinion regarding any strategy he would say ‘I have more experience than you so don’t teach me what I should be doing”.
He was very rude. He would often insult me and pinpoint my mistakes in front of the entire team. He felt my performance would improve if I started fearing him, instead I was completely demotivated to work”.
As a reporting manager I could never depend on my manager. Whenever I would ask him for any help or request him to come with me to a client/customer he would say “Will you give me a part of your salary I do your work”.
“I was reporting to Richard for 4 months only. I felt extremely uncomfortable working under him. I was a fresher in the team, but he would always make me believe that the management did the biggest mistake by hiring me. I have graduated from one of the top B schools but I did not have any prior work experience. He would often tell me ‘you are getting paid so much even though you know nothing“
Exit interviews analysis as a key driver for retention improvement in an IT- company