Is it the end of the road for BPO’s ? 1

Is it really the end of the road for BPO’s in India? More and more people I talk to seem to think so. While I would like to beg to differ, I hope I am not being overly optimistic. A good friend recently pointed to me that the quality of people joining has definitely deteriorated. Back in 2003 all companies would hire graduates, quite of few of them talented and