Author Archives: krish

Is it the end of the road for BPO’s ? 1

Is it really the end of the road for BPO’s in India? More and more people I talk to seem to think so. While I would like to beg to differ, I hope I am not being overly optimistic. A good friend recently pointed to me that the quality of people joining has definitely deteriorated. Back in 2003 all companies would hire graduates, quite of few of them talented and

When the going gets tough… 1

The economic situation is not good; the govt is at its weakest, gold prices are dropping, sensex tanked after RBI announced the much awaited steps to revive the economy. In general, it does not paint a pretty picture. The signs are pretty clear, our Country along with the rest of the world is going through a phase where Companies will struggle to attract new clients and post high levels of

First Day at School 1

My son started going to a new school a few days back and was going through separation anxiety. He repeatedly kept telling us that he wanted to go home and that he could start the next day etc. He was crying until we reached the school gate at which point one of his teachers took him from us and asked us not to worry. The teacher looked pleasing, confident and

Increasing Joining Ratio 1

In the recent past I have seen that Companies are getting more creative and are looking at different methods to engage with employees much before they even join the company. This proactive approach goes a long way on ensuring that the new employees feel a lot more valued. It also reduces first day anxiety levels as employees are briefed on what to expect, whom to meet and also for outstation

Nobody wants to be a bad Manager 1

Its been busy on the personal & professional front like it always ‘appears’ to be , in most of our cases 🙂 HR teams are busier these days , most of them trying to ensure that the Managers complete the ‘task’ of sending out the Annual appraisal scores of all the team members. Don’t you wonder why this gets done only with several reminders , and in the very last

Oh the challenges of recruitment 1

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My friends in BPO Recruitment teams across several companies are in a terrible mood. Everyone seems to be pissed off with their jobs, hate their peers and are upset with their colleagues. The problem seems to be common. They run a stiff number target ( gosh when will employees be referred to as people and not numbers), somehow manage to meet the target, only to be told that the quality

listen… 2

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Its been a while since I last wrote and I can now see why I find it difficult to discipline my 3 year old 🙂 AceNgage recently celebrated its 3rd birthday and one of the biggest lessons I learnt was to keep my eyes and ears open to what Customers say as that will always keep me in sync with what they want. It goes back to what my Dad

Stay Surveys 2

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With the market looking up and attrition numbers gradually increasing, more and more companies are looking at what is causing their employees to leave. While the best way to understand the root cause of attrition is to have a heart to heart conversation with the attriting employee, it would also extremely useful to talk to employees while they are in the company to identify if there is a potential threat

Better Feedback, Better Decisions 1

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Most of you would have read about how US president Obama managed to get the US health reforms bill passed. Definitely a feather in his cap as it will benefit millions of Americans across the society. The most important part is that he is reported to have taken the opinion of the citizen while drafting the bill. Now how cool is that ??!! Now why can’t we in our own

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AceNgage 2017-08-01T05:38:40+00:00 Rating 3.7/5 based on 3 ratings and reviews